Privacy Policy

Last updated: March 5, 2026

Voxell AI, Inc. (“Voxell,” “we,” “us”) operates the Forge embedding platform and related services. This Privacy Policy explains how we collect, use, and protect information when you use our services, including SMS alert notifications.

1. Information We Collect

  • Account information: Email address, name, and hashed password when you create a Forge account.
  • Billing information: Payment details are collected and processed by Stripe. We store your Stripe customer ID but never your card number.
  • Usage data: API request counts, token volumes, model selection, and request origin country for billing and analytics.
  • Phone numbers: If you are an authorized platform operator, your phone number is stored solely for the purpose of sending infrastructure alert notifications via SMS.
  • Infrastructure telemetry: GPU utilization, latency, error rates, and other operational metrics from our inference nodes. This data is about our infrastructure, not about you or your content.

2. How We Use Your Information

  • To provide and operate the Forge embedding API.
  • To send infrastructure alerts via SMS to authorized platform operators when system events occur (e.g., GPU node offline, high error rate, latency degradation).
  • To process billing and usage metering through Stripe.
  • To monitor and improve service reliability.
  • To respond to support requests.

3. SMS Messaging

We send SMS messages exclusively to our own platform operations team for infrastructure alerting purposes. These messages are automated and triggered by real system events such as node outages, performance degradation, or threshold breaches. We do not send marketing messages, promotional content, or unsolicited communications via SMS.

Message frequency varies based on system events, typically 0-5 messages per day. Message and data rates may apply. You can opt out of SMS alerts at any time by contacting us at support@voxell.ai.

4. Data Sharing

We do not sell your personal information. We share data only with:

  • Stripe: Payment processing.
  • Twilio: SMS alert delivery to platform operators.
  • Cloudflare: API gateway, CDN, and edge caching.
  • Fly.io / RunPod: Infrastructure hosting for our control plane and inference nodes.

5. Data Retention

Account data is retained while your account is active. Usage records are retained for billing reconciliation (rolling 90 days of hourly records, daily aggregates retained indefinitely). Infrastructure telemetry (heartbeats, alert history) is pruned after 30 days. You may request account deletion at any time via your account settings or by emailing support@voxell.ai.

6. Security

We use industry-standard measures to protect your data: passwords are hashed with bcrypt, API keys are stored as SHA-256 hashes, all traffic is encrypted via TLS, and JWT tokens expire after 15 minutes. Infrastructure access is restricted to authorized personnel.

7. Your Rights

You may access, correct, or delete your personal data at any time. For requests, contact support@voxell.ai.

8. Changes

We may update this policy from time to time. Material changes will be communicated via email to account holders.

9. Contact

Voxell AI, Inc. Email: support@voxell.ai Web: https://voxell.ai